I purchased a 38' Car Mate Eagle Series car hauler in April of 2007 and it has been an amazing trailer. My business is testing motorcycles with a dyno and I have traveled all over Canada and the trailer has been absolutely "bullet proof." I am looking forward to expanding my business in 2011 and it will be with a 53' Car Mate. When you have the best, why look anywhere else. Thanks again for building such a super trailer!
I first heard of Car Mate trailers when I purchased a small 4x6 unit from a friend. I loved that little trailer (wish I had it back) and so when I went looking for a new larger unit I didn't even consider any other brand. I purchased a new HD700 7x18 trailer in the summer of 2003. I LOVE this trailer! The dealer was excellent, offering great advice, pricing and delivery. In fact, I loved the dealer so much that in the fall of 2004 I went back and added a Custom Cargo 600 (6x10) to my inventory. Again, a wonderful experience and purchase and I could not be happier with my trailer. I always recommend Car Mate to those who are looking for a new trailer. When people look at my trailers and compare them to what they are currently pulling, they never fail to be impressed and to see the difference in quality. Thank you for building a GREAT trailer!
James Hodges, Fairfax, VA
A Special Thanks!
We just wanted to send a note to thank Willie Bauer and the crew at Car Mate who worked on our trailer. Not only did your replace the hinge on the ramp door, but you replaced some screws and did other touch up work that was not required. Everyone we met during our visit was helpful and courteous. Your prompt attention made our visit a very pleasant experience. We will certainly recommend your product to anyone looking for a trailer.
Jerry & Karen Peterson
To Whom It May Concern:
I purchased a Car Mate Trailer from a dealer in New Jersey in 2005. The trailer was used once to haul household goods from New Jersey to Portland, OR and it has been sitting unused ever since. About six weeks ago the trailer was stolen. My son, who lives in Portland and had all the paperwork on the trailer, was in Thailand. The police were asking questions, such as the VIN # and date of purchase. I had nothing to give the police except the color. I remember submitting my trailer warranty with Car Mate so I called and spoke with Willie Bauer. It wasn’t easy as I did not have much information to give Mr. Bauer to assist in his search of warranty records. But that did NOT stop Mr. Bauer in trying to find the info I needed. Within 30 minutes Mr. Bauer called back with all the information I needed and I passed this on to the Portland police. Last night I received a call from the police. The trailer was located in Southern California. Someone was trying to register the trailer with the California DMV. The trailer is now in the custody of the police department and is mine to pick up. Without Willie Bauer’s help some thieves would have committed the perfect crime. Thank you Mr. Bauer and THANKS to Car Mate for having such dedicated employees. Happy holidays to you all!
Lee Rothblatt Egg Harbor Twp, NJ
Dear Car Mate Trailers:
On September 19, 2008, I called your company to get some information on a trailer that my brother purchased. Your salesman, Ted Harrison, was very professional, kind, courteous and extremely helpful as well as being compassionate being that my brother had recently passed away.
I gave him the serial number and he called me back within minutes and gave me all the information I needed. He was very knowledgeable about the product and it is nice to know that there are still people who take the time to help a customer. Ted helped me in a very sad and stressful situation and I am very grateful.
I really believe the kind of person that Ted is reflects so well on Car Mate as a company. Customer service like that will always bring repeat business. I will always recommend Car Mate Trailers to family and friends. Thanks again.
Susan Soukup, Liberty, NY 12754
Lightning Quick Response
Thanks for getting back to me so quickly! I just sent an e-mail to my local dealer to arrange the roof rack installation. I had the pleasure of towing the trailer to the Indy 500 over Memorial Day where the band marched in the parade. I've towed many trailers in my life and the Car Mate tows so well! You make a quality product! Thanks!
Thanks From A Soldier
I wish to thank Car Mate and your sales person Ted Harrison for taking the time to give a tour through your factory. Ted was very good explaining to me the way you build your trailers. I have looked at many trailers and with the knowledge gained, I am definitely going to purchase a Car Mate. I am proud to be in a country like this and serve in the military for friendly people like the folks at Car Mate. Thank you and God bless.
SFC Donald Whetzel, U.S. Army
All of us at Car Mate Trailers want to thank you and all our military forces for their service to our country. It is people like you that keep our country strong. God Bless You!!
The Case for Great Quality
I purchased a 6' x 10' Car Mate Cargo Trailer 19 years ago and made many trips from New York City to Vermont to renovate a property that I purchased. After retiring from the NYPD as a detective, I made my home in Vermont and Florida. I drove by your local dealership and saw a new 7' x 16' HD Car Mate cargo trailer on his lot and thought it was time to upgrade because I had outgrown the old unit. I am a master electrician and over the years I keep acquiring more tools and needed a larger trailer. After all those years of great service, I knew Car Mate was the only trailer for me. The new trailer will make it's first trip to Florida this fall and I know it will give me many years of service. Also, the dealer resold my old 6' x 10' within a couple of days. Thanks for building such a workhorse!
Richard Brown, Newark, VT
Used Was Better Than New!
I just purchased a used 5' x 8.5' enclosed Car Mate trailer to haul my cruiser bike. I'm impressed with the quality of the trailer. After looking over the local trailer market, it was clear to us that a 'used' Car Mate was head and shoulders above a 'new' anything else. Thanks again.
Dick Cetti, Pittsfield, MA
Customer Service Second To None!
I would just like to thank you for the speed in which you reply to questions that I have submitted on occasion. It means a lot knowing a person is right there ready to help you. Your Customer Service Department is one of the reasons I highly recommend your trailer to all my friends and associates interested in purhcasing a trailer. Thanks again.
Harry from Roanoke, VA
Made The "Right Way"
A few months ago I decided to buy a cargo trailer...something that would be large enough to carry my motorcycle and gear, but also one in which I could sleep while traveling to the country's prime motorcycling locales. And, um, the trailer had to be small enough so that my tow vehicle, a V-6 Honda Accord, wouldn't struggle. And, oh yeah, I'm 6'3" and I don't like bending over...like I have to in most cargo trailers. And, lets see, I'd like for it to look custom...not like something that's been sitting in a Home Depot parking lot awaiting sale. An ad in a local publication prompted me to visit one of your dealers, Cap World in Salem, NH, where I was helped by Frank Milani, assistant manager of the dealership. To be honest, the ad that drew me to their dealership was for one of your competitors...for one of the trailers that was the right size (6'x10') and seemed to have the right features. After showing me the advertised trailer, Frank showed me a Car Mate 6'x10' for comparison. As he continued to explain feature by feature, the differences between your trailers and those of your competitors, I realized that it was a dozen little cost cutting measures that made the price of "that other" trailer so low. Clearly, the cost cutting measures would also affect, over time, the structural integrity, water tightness, and resale value of the trailer. Car Mate made no such compromises. In every area, you've chosen the "right way"...not the "cheap way". Well, that day I ordered a custom Car Mate Trailer...spending over twice what I had originally planned. Car Mate's extensive options list made the customizing job easy. Your excellent web site let me see the many options before ordering them...custom wheels, fiberglass vent covers, vinyl floor, walls, and ceiling...RV door...all there on your web site. I even ordered a few last options several weeks after my original order was placed...and your factory representative with whom Frank spoke checked out where my trailer was in the manufacturing process and made sure those last few options could be added. He could have simply said, "It's too late" but, he didn't. He did the extra work, checked things out, and made it happen. Well, I'll tell you, I was really impressed with your company after that. Little did I know that my appreciation of the Car Mate team would soon grow lots more. A few weeks later, my trailer arrived. It is simply...stunning. "It's JUST a cargo trailer...right??" Wrong. For me, the customer, it's the realization of a dream after 30 years of work. The exterior was perfect...jet black with custom polished aluminum sides, a color matched RV door, mag wheels, spring assisted rear ramp door, and gorgeous diamond plate fenders and accents. The workmanship? Impeccable. Unlocking and opening the RV door brought the biggest surprise of all. I'd ordered the checkerboard floor, two roof vents, twin ceiling lights and wall switch, and vinyl walls and ceiling. They were all there...but the workmanship could rival any RV manufacturer in the United States. The seams were all perfectly cut and finished. The interior trim was done, of all things, in gleaming diamond plate. Heck, even the rear ramp spring assist mechanism was completely hidden behind a beautifully crafted cover of lustrous diamond plate. It's almost as if your entire manufacturing crew looked at my trailer as their own...thinking to themselves, "What can we do to make this trailer look even MORE custom, MORE finished?" It's the trailer I would have built if I had the talent. I don't but, thankfully, you folks do. If I lived closer, I'd stop by in person to thank you all for the premium materials and workmanship you lavished on my trailer. For now, though, this letter will have to do. I felt it important to let you know that THIS customer is thrilled...and can't wait for the adventures that lie ahead.
With many thanks,
Christopher Murphy, Burlington, MA
A Contractors Best Friend
I just wanted to let you know that my Car Mate Trailer has been everything and more that I wanted in a job site trailer. It safely and securely stores my tools and material. The 110V power is a nice plus because it allows me to run a drill or saw inside the trailer. Thanks for coming up with such a great trailer.
Tim Garman, Chambersburg, PA
Customer Service Is King
On October 12, 2007 after doing literally hours and hours of research on enclosed trailers, I spoke to Car Mate Director of Sales, Rick Rathfon. Rick was extremely thorough and explained to me about some of the finest qualities Car Mate has to offer. He referred me to my local Car Mate Dealer and on October 20, 2007 I proceeded to custom order a Car Mate Trailer to my specifications. I'm a retired sergeant from the D.C. Metropolitan Police and as I would say to my officers, just because you put on a badge and uniform, that alone doesn't make you a police officer. It takes more than just skills alone. You have to believe in the quality and the work you do. Many thanks to both Rick and the sales team at The Hitch Man for a job welll done.
Neal Gasser, Springfield, VA Team
The Perfect Combination
I purchased a 6 x 10 Car Mate Trailer a couple of years ago and I love it! I haul my bike everywhere I go on vacation and I installed some fold down cots and we also sleep in it. It's the best investment I ever made. Thanks again!
Ormet Aluminum Mill Products
The Value of Customer Service!
I ordered a 7' x 18' enclosed trailer and am looking forward to setting it up to haul some Harleys down to Myrtle Beach Bike Week. I'm sure I will get many trouble free years out of this trailer and working with Dennis at Jiffy Hitch, I'm sure anything will be taken care of. He is great person to deal with. I have looked at many trailers and talked with many people about enclosed trailers. After my research, I decided to buy the Car Mate due to the quality and customer service. Again, thank you!
I recently wrote inquiring about some new stickers for my Car Mate Trailer. I just wanted to say thanks for sending them so fast! I am so glad I went with your trailer. Your service is great. Keep up the good work
Sincerely, Joseph Garro, Trenton, NJ
Another Satisfied Customer!
I have just purchased a Car Mate trailer from Hardesty's in Salisbury, PA. It is a 14' cargo van tandem trailer, which I have customized for my personal use. Hardesty's have been very helpful and their technician is very knowledgeable. I am very pleased with the workmanship and attention to detail on this "off the shelf" trailer. To make a long story short, in February I custom ordered a trailer from another manufacturer and when it arrived in April, I rejected it. I reordered much to my regret and rejected the second one also due to workmanship. It is good to know that Car Mate still cares about quality, pride in workmanship, and attention to detail.
Sincerely, Robert H. Croner